Browse our most frequently asked questions below.
Schedule an Appointment, Get Account Help, or Ask a Question.
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Chat With Us
A live chat agent will be available Mon-Fri 9-5:30.
Tap the blue chat bubble in the bottom right corner, and look for the orange Start Live Chat button during business hours. -
Email Us
Email us at [email protected] or send us your questions or comments.
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Call Us
Mon-Fri 9-5:30 | Sat 9-12
(775) 333-4228 -
Visit Us
Come see us at one of our beautiful branches!
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Text Us*
Text us at (775) 330-6888. A real-life representative will text you back during business hours.
In addition, you can text any of the following keywords to (775) 330-6888 for 24/7 hour answers to general questions. You will receive an auto-response message. If this does not answer your question, please reply with your full question and we will contact you back during our regular business hours. Message and data rates may apply. Reply STOP to cancel at any time.
See Mobile Terms of Service and Privacy Policy below.
ACCOUNT NUM – Get a link with more information on locating your account/member number.
ATM – Get a link to find the nearest CO-OP fee-free ATM or shared branch.
CARD MGT - Get a link with information on locking/unlocking and managing your card.
HOURS – View our current hours, locations, and holidays.
INSURANCE – Do you need to provide proof of insurance? Click the link to find out how.
JOIN – Want to join Great Basin FCU? Get a link to our Open an Account page.
LOAN – Want to apply for a loan? We’ll send you the link to get started.
LOCATIONS – Need to visit us? We’ll send you a link to our location and shared branches.
MOBILE APP – Don’t have our mobile app? We’ll send you the link to download it.
PAYMENT – Get a link to make a payment online.
RATES – Get a link to view our latest loan and deposit rates.
ROUTING – Our routing number is 321280198, but we can text it to you, too.
SKIP – See if you qualify or apply for our skip-a-payment program.
KEYWORDS – Get a list of all of our keywords. -
Do not include sensitive information (i.e. account number) in Chat, Email, or Text
*By providing your cell phone number, you have provided us with consent to send you text messages in conjunction with the services you have requested. Your cellular provider’s Msg&Data Rates may apply to our confirmation message and all subsequent messages. You understand the text messages we send may be seen by anyone with access to your phone. Accordingly, you should take steps to safeguard your phone and your text messages if you want them to remain private. Please notify us immediately if you change mobile numbers or plan to provide your phone to another person. You can update your mobile number by logging into online or mobile banking, clicking on “Settings” and updating accordingly. We may terminate our text message program at any time.
Opt-out or STOP: This policy applies to the text messages sent by Great Basin Federal Credit Union to our members while and after they use our product. If you wish to stop receiving text messages from Great Basin Federal Credit Union, reply to any text message we have sent you and, in your reply, simply type STOP. Your stop request will become effective within one (1) business day.
